Terms and conditions


Price: The prices displayed on the www.chacalatelierboutique.com site are all in Canadian dollars and always exclude taxes and delivery costs. Sales taxes applicable in Quebec (5% GST and 9.975% TVQ) are aggregated and will be added during your payment. The Chacal team reserves the right to cancel your order if the requested products are no longer available. In the event that the transaction has already been completed, the Chacal team will contact the customer and a refund will be made according to the original payment method. We reserve the right to change prices and modify our promotions without notice.

Payment: We accept the following payments through the website: Visa, MasterCard. NO REFUNDS will be issued, only exchanges and credit notes will be accepted on regular priced merchandise. Sale or promotion items are always FINAL SALE. It is possible that a transaction will be canceled in the event of refusal of bank authorization, a request for an identity document could potentially be requested to avoid any fraudulent transactions. Once the credit note has been issued, it can be used in stores or by telephone 418.914.1561. For all questions related to payments, please write to [email protected] and we will be happy to answer you.

Order Confirmation: An email will be sent to your email address. Be sure to double check the billing and delivery address as we are not responsible for typographical errors. Purchases made on the website will be shipped to the recipient under a transport contract between the user and Canada Post. Once the package has been shipped, any damage, breakage or loss is the responsibility of the Canada Post carrier.